Account Manager IT Service Centre (m/f/d)
You have experience and expertise - we have the right prospects. At persona service, you can expect varied tasks, a professional environment and companies that value your expertise. Take your next career step with us - first-class, professional and human.
What we offer
- Corporate benefits
- Attractive remuneration
- Well-being and performance
- Pension scheme
- Perks
- Possibility to work partly from home
- Promotion opportunities
What you can always rely on at persona service:
- €50 a month as a gift for your mobility depending on the position, e.g. B. for the Germany ticket and much more
- Bonuses as well as holiday and Christmas bonuses
- Free tutoring for your children on the Ubimaster learning & tutoring platform
- Numerous shopping discounts with well-known brands via our corporate benefits programme
- Excellent personal support and regular feedback meetings
- Diverse further training opportunities
Apply now via WhatsApp
Click here!Job description
- You are the telephone contact person for our international users and communicate confidently in German and English
- By carefully recording, prioritising and documenting IT faults and requests, you ensure a smooth support process
- In the event of technical problems, you competently assist users, provide them with targeted support and use our knowledge database and FAQs as practical tools
- Once you have localised the faults, you reliably forward them to the responsible solution teams
- The control and monitoring of fault reports, including compliance with the agreed service level agreements, is in your best hands
- In addition, you continuously expand and maintain our knowledge database in order to always provide our users with the most up-to-date information
Requirements
- With your linguistic or commercial training, a degree or a qualification as an IT specialist, you bring valuable expertise in various areas
- Ideally, you already have IT knowledge, alternatively you are characterised by your willingness, familiarise yourself with IT topics quickly and with commitment
- You are proficient in current MS Office products and knowledge of SAP is desirable or even available
- In dealing with customers, especially when providing telephone support, you are experienced or at least open to tackling new challenges in this area
- you have very good language skills in German and English and can express yourself confidently in both languages
- you are also willing to work shifts and are flexible when it matters
- with your strong service, customer and quality orientation as well as excellent teamwork skills and intercultural understanding, you set important accents for successful cooperation
Apply to us now!
Shape your professional life according to your ideas - with us at your side! At persona service you will find the job with freedom that you need right now.
With locations throughout Germany and more than 55 years of experience in the context of people and work, persona service is one of the most successful personnel service providers in Germany.
We have lots of jobs and therefore lots of opportunities and scope for development.
Simply book your appointment online
Fast, uncomplicated and binding. Choose the right time and we'll take care of the rest.
Do you still have questions?
Your Welcome Team will take care of you!
Call us on 02351 7893111.
