Customer advisor (m/f/d)
You have experience and expertise - we have the right prospects. At persona service, you can expect varied tasks, a professional environment and companies that value your expertise. Take your next career step with us - first-class, professional and human.
What we offer
- Flexible working hours for a better work-life balance
- Extensive opportunities for professional development and internal training
- Health management and ergonomic workplace design
What you can always rely on at persona service:
- €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
- Bonuses as well as holiday and Christmas bonuses
- Free tutoring for your children on the Ubimaster learning and tutoring platform
- Numerous shopping discounts with well-known brands via our corporate benefits programme
- Excellent personal support and regular feedback meetings
- Multiple further training opportunities
Apply now via WhatsApp
Click here!Job description
- You will be responsible for the professional recording of all customer enquiries, carefully record them in the system and initiate the necessary processing steps for the final clarification of the facts
- In addition, you are responsible for the independent and skilful creation and timely dispatch of important customer letters and reliably process all incoming invoice enquiries and complaints
- In addition, you will be responsible for conscientiously initiating all necessary master data changes in the system and for the efficient recording and processing of complex customer complaints
- Clarifying unclear customer accounts is also part of your tasks
- As part of your job, you will support your colleagues in taking over tasks in the customer service department:
- as part of your job, you will support colleagues in taking on tasks in peak workload situations in order to ensure a consistently high quality of service for customers
- finally, you will be responsible for actively collecting due invoices from customers, working towards achieving payment promises and following up on their fulfilment in a structured manner
Requirements
- You have completed a commercial apprenticeship, e.g. as an office administrator (m/f/d), industrial clerk (m/f/d) or a comparable qualification
- In addition, you have relevant professional experience in accounts receivable accounting, receivables management or in invoice and account clarification, ideally in a comparable environment
- You are characterised by your confident knowledge in the use of common MS Office programs and ERP systems and enable you to quickly familiarise yourself with customer-specific software
- Good written and spoken German skills speak in your favour
- In addition, you have a high degree of personal responsibility and analytical skills, to quickly grasp complex issues and make well-founded decisions
- Finally, you are a team-oriented personality and work in a very structured, results-orientated manner, always with a strong customer service mindset:inside
Apply to us now!
Shape your professional life according to your ideas - with us at your side! At persona service you will find the job with freedom that you need right now.
With locations throughout Germany and more than 55 years of experience in the context of people and work, persona service is one of the most successful personnel service providers in Germany.
We have lots of jobs and therefore lots of opportunities and scope for development.
Simply book your appointment online
Fast, uncomplicated and binding. Choose the right time and we'll take care of the rest.
Do you still have questions?
Your Welcome Team will take care of you!
Call us on 02351 7893111.
