Forwarding agent (m/f/d)

• Very pleasant working atmosphere with modern and bright workplaces
• Water, coffee and other drinks free of charge
• Indefinite employment contract with persona service

What you can always rely on at persona service:

• 50 € per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You are responsible for collection and delivery scheduling and coordinate the relevant processes efficiently
• You are also responsible for monitoring delivery and collection quality and initiate appropriate measures in the event of deviations
• You also process undeliverable consignments professionally and document the relevant processes
• You accept national and international consignments, and ensure a smooth service process
• In the event of complaints, you are in telephone contact with customers and couriers and find customer-oriented solutions
• You reliably arrange delivery dates and coordinate them with all parties involved
• In addition, you handle written and telephone complaints professionally
• During your working hours, you are responsible for the cash register and receipts at the customer counter
• Vehicle and route checks round off your versatile job. and tour checks round off your varied job profile

• You have completed a commercial vocational training programme, e.g. as a businessman for forwarding and logistics services (m/f/d), forwarding clerk (m/f/d) or a comparable qualification
• Alternatively, you can also score points as a career changer (m/f/d) with many years of professional experience within scheduling
• Your good PC skills are additionally complemented by a sound knowledge of MS Office
• .knowledge
• Very good knowledge of German and ideally good written and spoken English are part of your profile
• Logical thinking and a pronounced problem-solving ability will help you in your day-to-day business
• Activeness, independence and the ability to work in a team characterise you and you always act on your own initiative
• furthermore, you work responsibly, reliably and flexibly
• the willingness to work in alternating shifts and regularly on Saturdays rounds off your profile