IT 2nd Level Supporter (m/f/d)

• flexible working time models with flexitime and part-time options with a full-time 35-hour week
• 30 days' holiday as well as additional collectively agreed holiday pay and additional special leave on certain personal occasions
• good transport links and parking facilities on site
• pay in accordance with the regulations of the metal and electrical industry and electrical industry
• Pension benefits and collectively agreed special payments
• Personnel development and training programmes
• Employer-financed, contribution-based pension scheme
• various sports and health offers such as preventive check-ups, back training or nutritional advice
• reduced gym membership and other health programmes
• company restaurant subsidised by the employer
• option of bike leasing via salary conversion including insurance and mobility guarantee

What you can always rely on at persona service:

• direct path to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your wishes into account
• intensive preparation for the job interview

• You will work in the IT team in second level support for around 400 to 500 employees and process support requests in the ticket system
• You will analyse faults in the client and application environment and application environment and provide support in resolving them
• You look after workstation systems as well as software distribution and device management with Baramundi
• In addition, you manage user and access rights as well as access to file shares
• You work on IT projects together with your team, for example with software rollouts or system changes

• You have completed IT training as an IT specialist in system integration (m/f/d) or a comparable qualification
• You have initial professional experience in second level support
• You also have basic knowledge of client management and ideally of Baramundi
• You have experience in dealing with ticket systems
• In addition, you speak German fluently (at least C1 level) and can communicate in English if required
• You have a good command of the German language. C1 level) and can communicate in English if required