Warranty Clerk (m/f/d)

• Modern workplaces in a maritime atmosphere
• Flexible working time models for a good work-life balance
• Company pension scheme and comprehensive health promotion
• Intensive induction training by experienced colleagues
• Individual further training opportunities
• Attractive remuneration with high quality standards

What you can always rely on at persona service:

• intensive preparation for the job interview with our client
• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and other travel expenses. e.g. for the Germany ticket and much more
• bonuses as well as holiday and Christmas bonuses and attractive industry bonuses
• free tutoring for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• diverse further training opportunities

• You ensure the independent support and professional processing of claims for your area, whereby you precisely assign the internal and external responsibilities of your projects
• You always successfully carry out the evaluation of technical solution alternatives and the detailed calculation of repair costs in close coordination with the respective assembly managers in your team
• You coordinate the necessary resources such as materials and internal and external specialists for upcoming warranty assignments with foresight, to ensure smooth and timely processing
• The regular organisation of warranty meetings is just as much a part of your area of responsibility as the monitoring of on-site assignments, whereby you meticulously document your progress in reports
• As a contact person and competent link between the shipping company, the supplier companies and the shipyard within the scope of after-sales service, the supplier companies and the shipyard in order to process your customer enquiries professionally
• you will confidently carry out the invoicing of warranty services provided after prior consultation with your project or department management and keep an eye on the economic goals of your project

• You have successfully completed training as an industrial clerk (m/f/d), office management clerk (m/f/d) or shipping clerk (m/f/d) and ideally have your first shipyard experience
• Your proactive and quality-orientated way of working is characterised by many years of experience in the commercial processing of warranty claims as well as sound knowledge of claim management within the maritime industry
• A confident use of modern ERP systems and routine use of your common MS Office applications are the basis for structured documentation and efficient project management.systems and routine use of your current MS Office applications are the basis for structured documentation and efficient project management
• Your German language skills at native speaker level, both written and spoken, as well as your fluency in English are essential for you in your daily communication with all parties involved
• A high degree of personal responsibility, assertiveness and a pronounced solution-orientation in order to always act professionally even in complex negotiation situations with your customers
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• You have an unrestricted work permit for the German labour market as a complete prerequisite for this position and your profile is complemented by your willingness to make occasional external appointments