Call Centre Agent Retention (m/f/d)

• hybrid working model with the option to work from home
• a subsidised canteen and various free drinks at some locations
• modern office space with excellent transport connections
• various employee discounts for activities and products
• employee events such as summer and winter parties, and workshops
• numerous training and development opportunities
• various health programmes, such as sports and health courses

What you can always rely on at persona service:

• 50 € per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and e.g. for the Germany ticket and much more
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• Maintaining existing customer relationships is your responsibility and is ensured through convincing personal contact
• Renew contracts in a targeted manner by clearly explaining the value and added value of our offers and products
• Communicate reliably with our customers via inbound, outbound, e-mail, chat and letter
• Meet customer expectations and address their concerns quickly and competently

• you have excellent written and spoken German language skills; good English skills are also an advantage
• strong interpersonal and communication skills enable you to build a stable relationship of trust with our customers
• you are confident in using common IT tools to navigate our internal systems, analyse customer data and recognise potential for customer loyalty
• a great affinity for sales and strong negotiating skills help you to present attractive offers
• team spirit and an eloquent manner are standard for you in order to achieve the company's goals together with your colleagues as a team