persona service is a family-owned company with significant responsibility towards its employees and customers. The central foundation of our daily operations is respecting legal and societal values and aligning our daily decisions accordingly.

The actions of the shareholders and management are anchored in the Family Constitution and the Articles of Association. The Family Constitution embodies the guiding principles of the persona service family—such as solidarity, responsibility, and leadership. It stands for the stability, unity, and sustainability of the company and fosters awareness of our core values. A supervisory advisory board, consisting of independent experts, supports the shareholders and management as a consulting body.

Forward-looking, persona service has undertaken an extensive risk analysis, recorded in a Risk Map, to safeguard numerous jobs even in challenging times.

Core Values of the Company

To ensure that the company’s core values are practiced at every level, management has codified them in comprehensive Ethics and Conduct Guidelines. These serve as a fundamental guide for all employees to create and maintain a harmonious work environment. By signing their employment contracts and associated declarations, all employees commit to observing and complying with relevant legal regulations and codes of conduct. A variety of instruments and measures are integrated into the organization to support employees in meeting legal and societal requirements in daily work.

In addition to the data protection officer, employees can contact a trusted person or the ombudsman. To ensure compliance with legal requirements in employee leasing and the implementation of persona service’s business policy based on recognition and respect—practicing fair play—internal audits are regularly conducted in local persona service branches.

Employee Code of Conduct

We believe that daily interactions among people, whether professional or private, should be guided by a proper sense of morality, ethics, and decency. Shared understanding of these values lays a solid foundation for collaboration on equal terms. Numerous standards—particularly the German Temporary Employment Act, General Equal Treatment Act, collective agreements—as well as societal values like tolerance, commitment, respect, and helpfulness, provide guidance in interpersonal interactions. Only by living these standards and values can a common goal be successfully achieved. When each individual takes responsibility for their actions, conscious and free work becomes possible, allowing individuality to flourish. Employees can download the respective Code of Conduct below.

Principles Regarding Customers

We are convinced that professional and private interactions should be guided by morality, ethics, and decency. This shared understanding forms the foundation for cooperation with our customers. Our goal is to actively embody these principles together, fostering satisfied and engaged employees and high productivity in customer operations.

Principles of Quality Management

Our aim is not only to meet customer expectations but to inspire them with excellent service. Since 1996, persona service has implemented customer-oriented processes and standardized procedures nationwide, based on the internationally recognized ISO 9001 quality standard. Compliance with these standards and the effectiveness of our quality management system are reviewed annually by DQS GmbH (German Society for the Certification of Management Systems). A key focus is demonstrating continuous improvement of internal processes. All employees are therefore required to implement the quality management system in practice and adhere to the principles of our quality policy. The SCP certificate is available for download below.

Principles of Occupational Safety

The safety of our employees during customer assignments is our top priority. We ensure human-centered workplace design and accident prevention measures are implemented. Through regular communication with our customers, we guarantee that employees receive the necessary protective equipment and occupational medical care for each assignment. Prior workplace inspections allow us to provide comprehensive and appropriate safety briefings in advance.

Principles of Risk Management

Potential risks are identified and assessed in advance to prepare for possible occurrences. If one or more risks materialize, the company has effective instruments to implement targeted countermeasures. These precautions are documented in a Risk Map, ensuring the company is protected from significant damage and minimizing any existing impact. Risk management practices are regularly updated to reflect current circumstances.

Family Constitution and Advisory Board

The Family Constitution defines how the members of the owner families interact as shareholders, specifying rights, duties, and interfaces with the company. Values, goals, rules, strategies, and structures are embedded in both the Family Constitution and Articles of Association, ensuring trust and satisfaction among employees and customers. persona service aims to be a valued employer, creating a point of identification for employees. Within the company, Business First applies: the company’s interest takes precedence over individual interests.

The Advisory Board is a consultative body composed of external experts who support management and shareholders. As an independent, knowledgeable panel, the board contributes significantly to corporate strategy.

Additional Resources

Employee Code of Conduct – Customer Operations 
Employee Code of Conduct – Branch Operations 
Embargo Protection 
Ethics Policy (Code of Conduct) 
Code of Conduct for the Use of Artificial Intelligence 
Human Rights Policy