1st and 2nd level supporter (m/f/d)

• attractive discounts with well-known cooperation partners
• company pension scheme for your future
• various offers for personal development
• modern technical equipment in the workplace
• comprehensive health promotion and sports programmes
• flexible options for mobile working

What you can always rely on at persona service:

• intensive preparation for the interview with our client
• €50 per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and other travel expenses. e.g. for the Germany ticket and much more
• bonuses as well as holiday and Christmas bonuses and attractive industry bonuses
• free tutoring for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• diverse further training opportunities

• You will provide expert advice to internal customers regarding the efficient use of hardware and software:internal customers regarding the efficient use of hardware and software as part of technical support
• In addition, you are responsible for the careful recording of complex customer requirements and the subsequent review and processing of these requests in a cross-team context
• Furthermore, you will supervise the installation and configuration of new workstation systems, taking into account internal IT security guidelines for a smooth workflow in everyday work
• Proactive troubleshooting and troubleshooting in the event of system malfunctions in direct exchange with the users:Inside is also part of your daily tasks
• as part of your job, you will support the documentation of technical solutions in the knowledge database to continuously improve the internal service quality of all support processes
• furthermore, you will support the provision of mobile devices and ensure a flawless connection to the existing company infrastructure on site

• You have completed training as an IT specialist for system integration (m/f/d), IT systems electronics technician (m/f/d) or IT systems management specialist (m/f/d)
• In addition, you have sound professional experience in technical customer support and in the independent processing of tickets in the area of IT user support
• Your solid knowledge of the administration of Windowsoperating systems and the common Microsoft Office applications characterise you in your daily work
• You have a native level of written and spoken German and good specialist knowledge of English for communication in an international corporate environment
• Furthermore, you have a high degree of service orientation and resilience in dealing with time-critical enquiries from internal customers:
• In addition to your professional expertise, you will also have a valid work permit and a permanent residence in Germany