Administrative Officer, Automotive Division (m/f/d)

• Permanent, full-time contract (38 hours per week)
• 30 days’ holiday plus paid leave for special occasions (moving house, work anniversaries, etc.)
• Good access by public transport, as well as a subsidised Job Ticket and bike leasing
• Staff discounts via Corporate Benefits (discounts on gym membership, shopping, travel, etc.)
• Company pension scheme
• A smooth start thanks to professional induction and training, as well as personalised development opportunities

What you can always count on at persona service:

• €50 a month towards your travel costs, depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our Corporate Benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will respond to complex verbal and written customer enquiries as well as emergency calls
• You will enter and maintain customer master data in our customer databases
• You will handle customer correspondence using standard letters and personalised correspondence
• You will work with all relevant internal and external specialist departments to ensure that cases are processed correctly and in a timely manner

• You have completed vocational training, e.g. as an Office Administration Assistant (m/f/d), automotive sales assistant (m/f/d), industrial sales assistant (m/f/d) or relevant work experience in customer service
• you are proficient in using standard MS Office applications
• very good German language skills are essential for you
• you are characterised by a strong customer and service focus, a friendly and approachable manner, and excellent communication skills