Back-office staff member (m/f/d)

• flexible working hours through flexitime within the customer centre’s opening hours
• generous company pension scheme
• annual bonus and capital-forming benefits
• A wide range of training and development opportunities
• Attractive staff offers and corporate benefits

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personalised support and regular feedback meetings
• a wide range of further training opportunities

• You will advise and assist customers at the customer service centre and over the telephone on all matters relating to electricity, gas, water and bills
• You will work independently to familiarise yourself thoroughly with complex issues and tackle challenging tasks in a sustainable manner
• You will record and process customer enquiries, changes to master data, and registrations and cancellations in the IT system
• You will carry out general customer-related and administrative tasks as part of the day-to-day running of the customer service centre
• You will follow up on customer conversations and continuously maintain customer-related databases

• You have completed a commercial apprenticeship or hold a comparable qualification
• Experience in customer service, ideally with an energy supplier, as well as experience in administrative and customer-facing roles, would be an advantage but is not essential
• Solid IT skills and confidence in using standard software applications would be an asset
• You have a good command of written and spoken German
• You are resident in Germany and hold a valid work and residence permit for Germany
• A strong willingness to learn, the ability to quickly familiarise yourself with new subject areas, a sound grasp of complex interrelationships, a keen understanding, analytical thinking and a passion for tackling challenging tasks in a sustainable manner round off your profile