Clerk for contribution notices (m/f/d)

• Employment in the public utility sector
• Collective pay scale according to TVöD
• Flexible working time model for better compatibility
• Option for mobile working available
• Weekly working time of 39 hours
• Further training and seminars for induction
• Free parking directly on site

What you can always rely on at persona service:

• €50 a month as a gift for your mobility, depending on the job, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for collecting contributions in accordance with the ThürKAG, as well as determining the relevant basis for decisions and independently drawing up the corresponding contribution notices for customers
• You will also be responsible for the professional handling of appeals, as well as reviewing and deciding on applications for deferrals or remissions
• Furthermore, your remit includes monitoring all incoming payments into customer accounts and regularly reviewing existing time-barred receivables to ensure legal compliance
• Identifying potential bad debts and providing professional advice to customers by telephone, in writing and in person are also part of your daily duties
• As part of your role, you will handle complex customer enquiries and complaints, and provide key support in preparing necessary enforcement measures within the association
• Furthermore, you will support the operational handling of ongoing insolvency proceedings, receiverships and probate proceedings, whilst strictly adhering to the applicable legal provisions and deadlines
• Finally, you will ensure the internal documentation of all processes and guarantee smooth communication with other specialist departments across the entire public administration

• You must have completed training as an administrative administrator (m/f/d), administrative specialist (m/f/d) or administrative assistant (m/f/d) or have sound knowledge of applicable administrative law
• In addition, you have relevant professional experience in public administration or in a utility company, Ideally, you have already gained practical experience in tax law
• You are characterised by your confident knowledge of the common MS Office applications and enable you to efficiently process daily correspondence and complex data sets
• German language skills at native speaker level, both written and spoken, as well as a confident handling of and written German as well as a confident use of legal terminology are essential for the legally compliant preparation of notifications
• Furthermore, you are characterised by a high degree of reliability and discretion in dealing with sensitive data as well as a strong service orientation towards all citizens:
• Finally, you are always resilient, structured and goal-oriented, even in stressful situations, in order to always reliably meet the deadlines set for issuing notifications and processing objections
• In addition to your professional expertise, you will also have a valid work permit and permanent residence in Germany