Collection Clerk (m/f/d)

• attractive remuneration and performance-related monthly salary
• flexible flexitime arrangements with fixed core working hours
• optional opportunity for partially mobile working
• pleasant working environment with fast decision-making processes
• comprehensive induction and regular internal training
• central location with very good connections
• comprehensive benefits such as canteen training and regular internal training
• central location with very good connections
• comprehensive benefits such as canteen and job ticket
• regular company events for social exchange

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• As the first point of contact, you are responsible for the telephone and written clarification of claims enquiries from debtors, debtor representatives and various enforcement bodies
• In addition, you act as a central interface in communication with the externally commissioned law firms, to ensure smooth cooperation in the long term
• In addition, you make independent decisions as part of your daily work and always assess the respective risks while weighing up the various internal escalation levels
• In addition, you actively participate in the continuous process optimisation of your work area, by proactively contributing your own suggestions for improvement to the team
• Finally, you will have the opportunity to further develop your individual skills in a targeted manner in order to take on a specialised role in our specialist area after your induction

• You have successfully completed training as a paralegal (m/f/d) or as an office management assistant (m/f/d) with a relevant additional qualification in receivables management
• In addition, you have sound practical professional experience in the field of receivables management and are very familiar with the usual processes in debt collection
• Your sound IT skills in common office software as well as the pleasure of working in a dynamic and IT-environment
• Your German language skills at native speaker level in spoken and written as well as your high service orientation are essential for daily communication with our various customers
• In addition to your professional expertise, you will also have a valid work permit and permanent residence in Germany