Collection Clerk (m/f/d)

• attractive remuneration and performance-related monthly salary
• flexible flexitime arrangements with fixed core working hours
• optional opportunity for partially mobile working
• pleasant working environment with fast decision-making processes
• comprehensive induction and regular internal training
• central location with very good connections
• comprehensive benefits such as canteen training and regular internal training
• central location with very good connections
• comprehensive benefits such as canteen and job ticket
• regular company events for social exchange

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• As the first point of contact, you will be responsible for dealing with enquiries regarding claims against debtors, both by telephone and in writing: debtors’ representatives and various enforcement bodies
• you will also act as the central point of contact for communication with externally commissioned law firms, to ensure smooth and sustainable cooperation
• Furthermore, as part of your day-to-day work, you will make independent decisions and consistently assess the relevant risks whilst taking into account the various internal escalation levels
• In addition, you will play an active role in the ongoing process optimisation of your department, by proactively contributing your own suggestions for improvement to the team
• Finally, you will have the opportunity to develop your individual skills in a targeted manner, with a view to taking on a specialised role within our department following your induction

• You have successfully completed an apprenticeship as a legal assistant (m/f/d) or as an office management assistant (m/f/d) with a relevant additional qualification in debt management
• You also have sound practical professional experience in the field of debt management and are thoroughly familiar with standard debt collection processes
• Your solid IT skills in standard office software, as well as your enjoyment of working in a dynamic and IT-driven environment
• Your native-level command of written and spoken German, as well as your strong customer-focused approach, are essential for day-to-day communication with our diverse client base
• To fulfil this role of responsibility, in addition to your professional expertise, you must hold a valid work permit and have a permanent residence in Germany