Commercial Clerk – Freight Forwarding and Logistics Services (m/f/d)

• Family-friendly working hours: 37.5 hours per week with the option to work remotely on up to two days a week
• Work-life balance: flexibility through flexitime and 30 days’ annual leave
• Attractive remuneration: holiday pay and a Christmas bonus, profit-sharing and meal allowances in the in-house canteen
• Exciting responsibilities: international client and supplier contacts, diverse and varied topics and projects
• Benefits of a medium-sized company: flat hierarchy, scope for creativity, a friendly working atmosphere, and opportunities for personal training and development

What you can always count on at persona service:

• €50 per month towards your travel costs, depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of training opportunities

• You will enter customer enquiries and orders into the ERP system and process them within the internal sales team until completion
• You will coordinate delivery dates with customers and internal departments and track them through to dispatch
• You will prepare dispatch documents and, where necessary, submit customs declarations
• You will regularly collect customer forecasts and pass them on for planning purposes
• You will record and process complaints and coordinate the resolution with the relevant departments
• You will convert customer orders and warehouse orders into production orders, taking into account capacity and material availability
• In production control, you coordinate resource planning with the relevant departments
• You regularly update the material requirements planning and submit enquiries and orders to suppliers
• You monitor delivery dates with suppliers and take timely action in the event of deviations
• You contribute to the maintenance of the proAlpha ERP system and support its optimisation and further development
• You will independently prepare and analyse reports to support your own work as well as that of management and sales
• Through communication with international customers and suppliers, as well as internal departments, you will ensure smooth processes

• a completed apprenticeship as an industrial clerk (m/f/d), as a freight forwarding and logistics services specialist (m/f/d) or technical systems planner (m/f/d) specialising in industry – or alternatively, a degree in industrial engineering or business administration
• you have relevant experience in related areas of supply chain management, such as internal sales, order processing, production planning or materials management
• you have experience with ERP systems such as SAP or proAlpha, as well as a good knowledge of Microsoft Excel
• You are a talented communicator and enjoy liaising with internal and external departments
• You have a good command of German and, preferably, a good to very good command of English
• You work meticulously and in a structured manner, even when juggling several tasks simultaneously
• You are characterised by your analytical skills and a solution-oriented approach
• Your hands-on attitude and a high degree of customer focus are key strengths