Commercial Support Assistant (m/f/d)

• two days of remote working per week and three days in the office
• regular in-house events and activities, either in-person or remotely
• corporate benefits including attractive staff discounts and perks from various partners
• a company pension scheme to secure your future
• customisable training opportunities for professional and personal development

What you can always count on at persona service:

• €50 per month towards your travel costs, depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses as well as holiday and Christmas pay
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will take end-to-end responsibility for key accounts throughout the entire customer journey
• You will also identify churn risks at an early stage and proactively develop measures to increase customer satisfaction
• You will actively participate in projects and independently drive optimisations within your area of responsibility
• You will also analyse the depth of usage of CGM software solutions and develop strategies to increase active usage
• You will work closely with expert teams from Support, Product Management and Sales to ensure an optimal customer experience

• Ideally, you will already have some experience of dealing with customers
• You are characterised by a strong customer focus and the ability to respond to individual customer needs
• You are confident in using standard MS Office applications
• You have a very good command of written and spoken German
• You work independently, contribute your own ideas and actively drive improvements forward
• Enjoying direct customer contact is part of your profile
• A valid work permit for Germany completes your profile