Complaints Management Officer (m/f/d)

• friendly colleagues

What you can always count on at persona service:

• a direct route to a permanent role with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• In this role, you will independently handle complaints and complex cases
• Reviewing and processing insurance claims and claims-related matters will form part of your responsibilities
• You will handle and document legal proceedings and correspondence with solicitors
• You will liaise with customers, insurance companies, solicitors and other external contacts
• You will analyse situations and develop appropriate solutions
• You will draft, review and process statements and written correspondence
• You will ensure that case documentation is complete and transparent
• You will help to optimise internal processes and procedures

• a completed commercial apprenticeship, for example as an insurance and finance clerk (m/f/d), a legal assistant (m/f/d) or an office management assistant (m/f/d); ideally, you will have completed such a qualification
• Ideally, you will have experience in handling complaints, insurance claims or claims cases
• We require good verbal and written communication skills for drafting statements and correspondence
• You have a good command of written and spoken German and hold a valid work permit
• You are characterised by a structured, meticulous and independent approach to your work