Customer advisor (m/f/d)

• Good accessibility
• Opportunity for permanent employment

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts on well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will efficiently plan, coordinate and prioritise the assignments of our service technicians (m/f/d), taking into account their qualifications, availability and geographical location
• You will also optimise routes and travel itineraries to ensure short response times
• Furthermore, you will maintain an overview of qualifications, certifications and coordinate the provision of spare parts and materials
• You will also prioritise emergency and urgent call-outs over regular service appointments
• Furthermore, you will coordinate appointments and act as the direct point of contact for customers regarding after-sales service matters, as well as complaints and warranty claims
• You will also record, maintain and track service orders in Salesforce and assist with their invoicing as well as with preparing quotations for maintenance and service contracts
• Finally, you will contribute to the continuous improvement of our service processes

• You have completed a vocational qualification as an Office Administration Assistant (m/f/d), Industrial Business Administrator (m/f/d) or hold a comparable qualification
• Furthermore, initial experience in planning, resource planning or technical customer service
• You also have a basic understanding of technical matters – ideally from an industrial or mechanical engineering background
• Furthermore, you are proficient in MS Office; Knowledge of Salesforce and/or SAP is desirable
• You also have a fluent command of written and spoken German, and knowledge of English is an advantage
• You also demonstrate a strong customer focus and the ability to communicate confidently and courteously, even in stressful situations
• Finally, you possess analytical thinking skills and a structured, solution-oriented approach to your work