Customer advisor (m/f/d)

• Open-mindedness & diversity
• A varied and meaningful job in an exciting working environment
• Familiar working atmosphere in a collegial team with flat hierarchies
• Structured and detailed induction training
• Individual further training and development according to your aptitudes
• Corporate benefits training
• individual further training and development according to your inclinations
• Corporate benefits - shopping discounts in many shops
• service bike leasing & job ticket

What you can always rely on at persona service:

• 50 € per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and the job ticket. e.g. for the Germany ticket and much more
• bonuses as well as holiday and Christmas bonuses
• free tutoring for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• diverse further training opportunities

• In customer service, you are the first point of contact for product and service enquiries from our customers:
• In the customer service department, you are the first point of contact for product and service enquiries from our customers in the private care services and B2B sectors
• You handle enquiries from existing and potential customers by telephone and online and ensure professional support
• You determine the type of customer enquiry precisely and process it accordingly, for example by taking orders, forwarding information or carrying out follow-up actions
• recommending suitable products and explaining how they work to existing and new customers
• updating the customer database and contracts regularly to ensure that all information is correct and complete
• carrying out data entry carefully and performing general administrative tasks

• You have completed vocational training in the commercial sector, e.g. as an office administrator (m/f/d) or a comparable qualification
• first professional experience in customer service or internal sales is ideal and will make it easier for you to get started
• you have computer skills and can quickly familiarise yourself with new systems
• you have a fluent command of written and spoken German
• strong verbal and written communication skills and enjoy customer contact