Customer Excellence Officer (m/f/d)

• free parking
• good bus links
• free drinks
• modern workspaces
• flexible working-from-home policy

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will handle third-level escalation cases outside the standard processes in consultation with the relevant specialist department
• You will handle incoming legal cases relating to our online and retail operations, focusing, amongst other things, on warranty claims in collaboration with the Legal Department and our retail outlets
• You will review existing processes within the case intake system and derive recommendations for action
• You will act as the communication liaison between Customer Care and the technical departments during fault analysis and resolution

• A commercial or legal qualification would be an advantage, e.g. as an Office Management Assistant (m/f/d), a legal assistant (m/f/d) or a comparable qualification
• you have several years’ professional experience in customer care, primarily in written communication
• You have a good working knowledge of MS Office
• You are tech-savvy
• You have a command of German at C1 or C2 level
• You are a strong communicator, confident writing skills and an appropriate style of expression
• you approach your tasks in a customer-focused, independent and meticulous manner
• you combine analytical skills with a pragmatic, ‘hands-on’ mindset