Customer Service Advisor (m/f/d)

• the opportunity for a long-term and varied role in a global company, where no two days are the same
• an open corporate culture with flat hierarchies and short decision-making processes, as well as a team where collegiality is a top priority
• Diversity and equal opportunities: experience a vibrant and diverse corporate culture with us and become part of our ongoing development
• In-depth and personalised induction
• Regular appraisal meetings to specifically support your professional and personal development
• Benefits such as JobRad, corporate benefits, a company pension scheme and a contribution towards capital-forming benefits
• Regular staff events such as summer parties and Christmas celebrations

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

Job description: Order processing: Entering, processing and tracking customer orders in our ERP system. Ensuring orders are processed smoothly and on time. Quotation management: Preparing quotations in consultation with the sales team. Monitoring quotation deadlines and updating price lists. Customer Communication: Communicating professionally and promptly with customers by telephone, email or in person. Responding to enquiries regarding products, prices, delivery times, etc. Complaints Management: Receiving and handling complaints and claims. Working closely with other departments to find solutions as quickly as possible and ensure customer satisfaction. Data maintenance: Updating customer data and order information in the system. Ensuring data integrity and accuracy. Supporting the sales team: Working closely with sales staff by providing support with preparing quotations, compiling sales documentation and customer service. Reporting: Preparing reports on sales activities, order status and customer satisfaction. Assisting with the analysis of sales data and the formulation of recommendations for action. Qualifications: Completed commercial apprenticeship or equivalent qualification. Professional experience in an internal sales role or a similar position would be an advantage. Good knowledge of MS Office, particularly Excel and Word. Experience of working with ERP systems. Excellent communication skills and a customer-focused approach. Good written and spoken English; knowledge of other foreign languages would be an advantage. Organisational skills and the ability to handle multiple tasks simultaneously. Ability to work as part of a team and flexibility. You are a committed individual who wants to drive things forward and enjoys working as part of a team. Additional information Team-oriented and friendly corporate culture Varied and diverse projects Excellent development opportunities for your professional future Fruit day as well as free coffee and tea Free parking

• You have successfully completed a commercial apprenticeship as an industrial clerk (m/f/d), office management clerk (m/f/d) or wholesale and foreign trade clerk (m/f/d)
• Ideally, you will have professional experience in an internal sales role or a comparable position
• You have a good knowledge of MS Office, particularly Excel and Word
• You have experience of working with ERP systems
• You are characterised by excellent communication skills and a strong customer focus
• You have a good command of spoken and written English; knowledge of other foreign languages is an advantage
• You have strong organisational skills and the ability to handle several tasks simultaneously
• You work carefully and accurately, particularly when managing customer and order data
• You are a team player and are flexible
• You are a committed individual who likes to drive things forward and enjoys working as part of a team