Customer Service Assistant (m/f/d)

• a standard 38-hour working week and very flexible working hours
• an attractive Pluxee Benefits Pass as a prepaid card
• a financial recuperation allowance and an additional childcare allowance
• in-house fitness area and a wide range of health and wellness programmes
• extensive training opportunities and regular feedback sessions
• a company summer party and an annual Christmas party
• a quiet, green location with parking spaces

What you can always count on at persona service:

• €50 per month towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

On behalf of our client, a medium-sized company specialising in security and labelling technology based in Markersdorf, we are looking for you to join us as a Customer Service Assistant (m/f/d) as part of a temporary placement with the option of a permanent role.

• You will be responsible for the independent management and strategic development of your designated sales territory to sustainably strengthen our client’s market presence
• you will also be responsible for converting qualified initial enquiries into loyal corporate clients with a regular order volume through expert advice
• Furthermore, you will oversee the systematic identification of new business opportunities and the preparation of bespoke quotations for existing and potential corporate clients
• The targeted design and consistent implementation of effective measures to continuously increase turnover will also form part of your responsibilities
• As part of your role, you will support the reliable maintenance and continuous updating of all relevant master data in the existing ERP and CRM systems
• Furthermore, you will support the sales team with sales-supporting measures and actively promote long-term success through telephone-based customer engagement

• You have completed a vocational qualification as an Office Management Assistant (m/f/d), Industrial Business Administrator (m/f/d) or Wholesale and Foreign Trade Management Specialist (m/f/d)
• you also have practical experience in a commercial role or, as a motivated career changer, bring a high level of persuasiveness and enthusiasm to the role
• Your confident use of standard ERP and CRM systems, as well as MS Office applications, sets you apart in your day-to-day work
• You have business-level proficiency in German, both spoken and written, at a native level, enabling professional and pleasant customer communication over the telephone
• Furthermore, you possess a keen business acumen, negotiation skills, a strong customer-focused approach and a genuine enjoyment of telephone-based sales
• To fulfil this role of responsibility, in addition to your technical expertise, you must hold a valid work permit and have a permanent residence in Germany