Customer Service Clerk (m/f/d)

• The possibility of being taken on by the customer after maximum assignment
• Free parking

What you can always rely on at persona service:

• 50 € per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You ensure accurate and timely entry and fulfilment of customer orders
• In addition, you are the first point of contact for customer enquiries and clarify questions promptly and reliably
• You enter and process sales orders, credit notes, direct debits, discounts, commissions and sample orders in SAP
• You monitor open orders, check documents, identify problems and inform customers and internal departments in the event of discrepancies
• You also actively communicate with customers about the SAP order status (order confirmation, delivery confirmation, prices, forecasts, quality, delivery dates, service quality)
• With your work you handle consignment stock processes - including reconciliation and invoicing (if applicable)
• You create proforma invoices and customer quotations in coordination with M&S (if applicable)
• You manage letters of credit, if this is required in the process
• You keep data clean and up-to-date

• You have a commercial education and at least five years of experience in a customer service environment
• With your advanced knowledge of SAP, MS Office and information systems, you work confidently and efficiently
• You make it easy for yourself to get started, if you have experience in customer service or internal sales and are very detail-oriented
• In addition, you ideally have knowledge of the chemical industry and its products
• You have excellent communication skills, a professional demeanour and a strong customer focus
• Very good written and spoken English skills; other languages are an advantage; round off your profile