Customer Service Coordinator (m/f/d)

• Free parking
• Attractive hourly wage from €18.00
• Modern working environment
• Possibility of mobile working

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will focus on processing all incoming service requests while liaising closely with the sales force
• You will process all patient requests and ensure that each request is fully
• recorded correctly
• on a monthly basis, that every enquiry is recorded completely and correctly
• On a monthly basis, you record the sales of members of purchasing groups for products and keep a clean record of all data
• You prepare the quarterly overviews for purchasing groups and hospital pharmacies, so that all parties involved have a clear overview
• You support the sales force, especially the district managers, by providing important information, price overviews and sales and turnover data
• You monitor the annual reimbursement of customers:
• Maintain an overview of purchasing groups and regularly update members, prices, conditions and negotiators
• Make sure that supply contracts are monitored so that all deadlines and agreements are adhered to

• You have completed a commercial apprenticeship or alternatively a university degree in natural sciences or business administration
• You have at least two years of professional experience in internal sales, ideally in the pharmaceutical industry
• Experience in dealing with an ERP system is part of your everyday work
• Good knowledge of the MS Office package characterises you
• You also have a good command of English
• You are confident in using your sales skills
• Professional and competent dealings with customers are a matter of course for you
• :inside is a matter of course for you
• strong communication skills round off your profile