Customer service employee (m/f/d)

Office, Economy & Administration
Hannover
35,000 - 40,000 € p.a.
Full-time
Do you want to contribute your expertise in a new working environment? Then you've come to the right place! We are more than just recruiters - we are your personal career counsellor. Our focus: Your next professional step, where you really feel comfortable.

For our client, an internationally active company in the field of plant and building technology in Hanover, we are looking for you as a Customer Service Employee (m/f/d) as part of a temporary employment contract with a takeover option.
Apply now

What we offer

  • Motivated, collegial team that sticks together
  • Exciting tasks in a leading international company
  • Modern working environment, flexible work processes and room for personal initiative
  • Opportunities for professional training and personal development

What you can always rely on at persona service:
  • €50 per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and much more.
  • Bonuses as well as holiday and Christmas bonuses
  • Free tutoring for your children on the Ubimaster learning and tutoring platform
  • Numerous shopping discounts with well-known brands via our corporate benefits programme
  • Excellent personal support and regular feedback meetings
  • Multiple further training opportunities

Job description

  • You take customer enquiries of all kinds, record them in the system and process them independently
  • You are also responsible for creating and sending customer letters, processing invoice enquiries, complaints and master data changes
  • You accept customer complaints professionally and find pragmatic solutions
  • In addition, you clarify unclear customer accounts independently, create follow-up cases and ensure invoice and account clarification
  • Furthermore, you actively collect promises to pay, negotiate payment agreements on your own responsibility and decide independently when outstanding receivables are transferred to debt collection or the legal department
  • You are responsible for processing incoming mail, emails and faxes as well as general administrative tasks
  • Documenting customer communication, changing customer data and obtaining credit reports round off your area of responsibility

Requirements

  • You have completed commercial training as an office management assistant (m/f/d), industrial clerk (m/f/d) or tax clerk (m/f/d) as a solid basis for this demanding position
  • In addition, you have relevant professional experience in accounts receivable accounting, receivables management or in invoice and account clarification, ideally in a comparable environment
  • You are confident in using common MS Office programmes and ERP systems and are able to quickly familiarise yourself with customer-specific software
  • You have a very good command of written and spoken German at native speaker level and a good command of English, which will help you in your daily communication with national and international customers:
  • Furthermore, you bring a high degree of personal responsibility and analytical skills,
  • Finally, you are a team-oriented personality and work in a very structured, results-oriented manner, always with a strong service mindset for the customers
Apply now

Do you still have questions?

Your Welcome Team will take care of you!

Call us on 02351 7893111.

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