Customer service employee (m/f/d)

• flexible working hours for a healthy work-life balance
• company gym with professional trainer
• attractive subsidies for sustainable bikeleasing
• Possibility of mobile working by arrangement
• Targeted induction programmes for an optimal start
• Company pension scheme for additional private security
• Ergonomically furnished workstations with free water dispensers

What you can always rely on at persona service:

• direct path to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your wishes into account
• intensive preparation for the interview

• You will be responsible for all written and telephone communication, as well as providing professional support to national and international customers
• You will also be responsible for responding to enquiries in a solution-oriented manner and for the accurate preparation of individual quotations and customer orders
• You will also manage all client accounts within the modern online shop and ensure the continuous, structured follow-up of outstanding quotations
• Your responsibilities will also include the independent coordination and timely processing of urgent special deliveries at the direct request of discerning clients
• As part of your role, you will support the smooth running of the daily invoicing process and ensure the correct invoicing of all completed transactions
• Furthermore, you will support professional complaints management and be responsible for the careful, regular maintenance of customer-related portals
• Finally, you will be responsible for the meticulous maintenance of data in the CRM and ERP systems to ensure that the database is always up to date and error-free

• You have completed commercial training as an industrial clerk (m/f/d), office management clerk (m/f/d) or wholesale and foreign trade clerk (m/f/d)
• In addition, you have several years of sound professional experience in the field of customer service or operational, international customer service
• You are characterised by your confident knowledge of the MS Office package as well as common CRM and ERP systems
• You have a very good command of written and spoken German as well as good, English for international customer support
• Furthermore, you have a high degree of strong communication skills and solution-oriented empathy in dealing with demanding customers
• Finally, you are an absolute team player and always work in a structured, reliable manner with a high level of quality and service awareness
• In addition to your professional expertise, you will also have a valid work permit and permanent residence in Germany