Customer Service Representative (m/f/d)

• an attractive company pension scheme and targeted retirement provision
• comprehensive health management, including modern in-house fitness facilities
• attractive employee benefits via an exclusive benefits portal
• a wide range of training opportunities for targeted career development
• an attractive bicycle leasing scheme for private use
• flexible working time models for an excellent work-life balance

What you can always count on at persona service:

• A €50 monthly allowance towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of professional development opportunities

• You will be responsible for handling all incoming enquiries and preparing tailor-made quotations for our client’s customers
• You will also be responsible for the complete commercial processing of all customer orders and will reliably track delivery dates throughout the entire process
• Furthermore, you will manage professional communication with international corporate customers and suppliers, working closely with the field sales team
• The ongoing maintenance and accurate updating of all relevant master data in the system is also part of your daily responsibilities, which are carried out in a trustworthy manner
• As part of your role, you will actively support the team with commercial receivables management and the careful resolution of outstanding items
• Furthermore, you will support the sales department by taking on a wide range of routine administrative tasks and ensuring thorough documentation
• Finally, you will be responsible for preparing reports and supporting the service team with all organisational matters relating to customers

• You have completed a vocational qualification as an Office Management Assistant (m/f/d), Industrial Business Administrator (m/f/d) or Freight Forwarding and Logistics Services Business Administrator (m/f/d)
• You also have some relevant professional experience in commercial customer service and in the thorough processing of orders
• Your confident use of standard IT systems and your proficiency with MS Office are key strengths in your day-to-day work
• You have a business-fluent command of German and a good command of English for day-to-day customer communication
• You also bring a high level of communication skills and enthusiasm for technical products to the team
• Furthermore, you are highly customer-focused and always work independently, in a structured manner and to very high standards
• To fulfil this role of responsibility, in addition to your technical expertise, you must hold a valid work permit and be a permanent resident in Germany