Customer Service Specialist (m/f/d)

• fair, performance-related pay
• ergonomic workstations with modern technical equipment
• a supportive working atmosphere within a team
• regular training courses for personal and professional development
• Career progression opportunities within a growing company

What you can always count on at persona service:

• thorough preparation for your interview with our client
• a monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• As an Internal Customer Service Representative (m/f/d), you’ll act as the vital link between our company and our customers
• You will answer enquiries on the phone competently and courteously, ensure orders are processed correctly and handle complaints professionally
• Your responsibilities will include maintaining our customer data in the ERP system and ensuring that all processes run smoothly
• We are looking for someone who genuinely enjoys helping people and finding solutions. For us, the customer comes first, and you’ll help ensure that this remains the case

• You have already gained experience working with ERP systems or are willing to familiarise yourself with this area
• You have a business-level command of French and use it confidently when dealing directly with customers
• Knowledge of English would be an advantage, enabling you to support international customers with confidence
• You possess excellent communication skills – both in face-to-face interactions and on the telephone
• A customer-focused mindset characterises your approach to work, you enjoy talking on the phone and providing active customer support