Customer Support (m/f/d)

What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• Your main task is to support our customers on the phone and by email
• You will also analyse customer enquiries and find suitable solutions, providing technical support
• You will carefully document processes in the CRM system
• In addition, you will coordinate the implementation of solutions
• Your tasks will also include providing technical advice on our products

• You have completed commercial training, for example as an industrial clerk (m/f/d) or comparable
• You are characterised by a technical understanding
• You have a good command of written and spoken English to facilitate communication
• You have experience in working with CRM and ERP systems
• In addition, you have already gained experience in customer support
• The prerequisite for employment is valid work papers (work permit)