Dispatcher (m/f/d)

• attractive salary package with punctual payment
• comprehensive induction by experienced colleagues
• modern workplace in an international environment
• free drinks and fresh fruit
• regular team events and company celebrations
• easy accessibility by public transport

What you can always rely on at persona service:

• direct path to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your wishes into account
• intensive preparation for the interview

• You will be responsible for the professional processing of all undeliverable consignments as well as the acceptance and issue of national and international consignments at the counter
• In addition, you will be responsible for contacting customers by telephone in the event of complaints and for agreeing individual delivery dates
• Furthermore, you will be responsible for internal communication with couriers in the event of irregularities:
• In addition, you will be responsible for internal communication with couriers and service partners in the event of irregularities and ensure smooth written complaint processing
• Maintaining and optimising the specified processes is also one of your tasks, where you will be responsible for the cash register
• As part of your job, you will support the collection and delivery scheduling and continuously monitor the quality of the entire route processing at the location
• Finally, you will be responsible for the complete recording of operational data and carrying out the necessary vehicle and route checks to ensure operational readiness

• You have successfully completed training as a freight forwarding and logistics services clerk (m/f/d) or warehouse logistics specialist (m/f/d)
• You have several years of professional experience in scheduling or in a logistics environment and you are willing to work rotating shifts
• Sound ITknowledge in the common MS Office applications as well as a quick grasp of specific logistics systems are essential for your daily work
• German language skills at native speaker level in spoken and written as well as good English skills are mandatory for internal and external communication with stakeholders
• You have a valid work permit for Germany as well as a permanent residence in Germany as a basic requirement for this responsible position in the company
• Logical thinking and a strong ability to work under pressure and in a team are just as much a part of your strengths as an independent and flexible way of working