Energy sector clerk (m/f/d)

• Free drinks
• Mobility allowance
• Home office possible after training

What you can always rely on at persona service:

• 50 € per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will oversee the online sales of electricity and gas products throughout Germany and thus actively shape the energy transition
• You will be responsible for the sales-side handling of the change of supplier, ensuring smooth processes
• you are committed to looking after existing customers and ensuring long-term customer loyalty
• monitoring the ordering process and optimising data to ensure contractual relationships (APERAK) are part of your area of responsibility
• for the supplier switch or moving out, you will create precise process documents (PDOCS)
• you will handle complex clarification cases in the context of supplier changes independently
• you will create customised tariff offers tailored to customer enquiries
• you will handle complaints professionally and conduct respectful correspondence

• You have successfully completed a commercial apprenticeship, e.g. as an office management assistant (m/f/d) or industrial clerk (m/f/d)
• You have sound knowledge of SAP and can use it confidently in day-to-day business
• Knowledge of the business processes for supplying customers with electricity (GPKE) and for switching gas suppliers (GeLi-Gas) are an advantage for you
• You feel confident in using the common MS Office products
• You have a very good command of written and spoken German and can handle all the tasks of this position with confidence
• You have a valid work permit and reside in Germany, to be able to carry out all tasks without restriction
• A high degree of personal responsibility and motivation characterise your way of working

• Flexibility, communication and teamwork skills are a matter of course