Feed-in Billing Administrator (m/f/d)

• permanent full-time or part-time contract
• flexible working hours through a flexitime scheme
• based in Cottbus
• structured induction through a comprehensive training and induction phase
• Modern equipment and systems
• Personal support from a dedicated contact person as well as team/project management
• Regular specialist meetings and ongoing professional development in the energy sector
• A supportive team with an appreciative corporate culture

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You will respond to general customer enquiries regarding feed-in billing received by post, fax, email or the internet
• You will also process incoming cases and forward them to the relevant departments
• Your role involves handling complaints from standard feed-in customers and resolving the reasons for these complaints
• you will also support the legal department with legal proceedings and reminder letters by analysing and preparing claims for damages
• you will clarify changes to master data, for example in the event of plant expansion, direct marketing, penalties or changes to EEG feed-in tariffs
• You will also review notification forms relating to master data changes, such as those concerning VAT, changes of operator, bank details, address changes or credit note intervals
• Furthermore, you will investigate cases requiring clarification in feed-in billing, for example where meter readings are implausible
• Your role also includes rectifying errors and master data, as well as finalising case processing using Excel lists
• Finally, you will prepare cases requiring clarification in the new connection process, as well as interrupted automated billing processes, for further processing

• You have completed a commercial apprenticeship, for example as an industrial clerk (m/f/d), office administrator (m/f/d)
• you also have experience in customer-focused communication
• basic knowledge of the energy sector, specifically the electricity sector – for example, in GPKE, EnWG, EEG or KWK-G
• Ideally, you will have a basic understanding of the SAP S/4HANA billing system
• You also have sound and reliable knowledge of MS Office applications
• Your written and spoken German is very good
• You are keen to undertake continuous professional development
• You work meticulously, in a structured and solution-oriented manner
• You also demonstrate excellent teamwork skills