Forwarding agent (m/f/d)

• a secure job in a successful company
• an attractive basic salary paid on time
• Support with the transition to electronic files
• Easily accessible workplace with bus links

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will receive transport orders on a daily basis and process them in accordance with internal guidelines and the specified quality standards within the operations department
• You commission suitable transport companies in a targeted manner within the framework of existing partnerships, thereby ensuring smooth logistics processes
• You coordinate, manage and monitor transport operations, liaising closely with all relevant parties
• In the event of delays or deviations in the transport process, you will take appropriate action in a timely manner
• As part of the ongoing digitalisation of the warehouse, you will support the transition of various departments to modern systems
• You will support the department management with administrative analyses and processes aimed at optimising internal workflows
• You will assist customers with any queries regarding transport handling and resolve outstanding issues whilst maintaining high service standards
• You will maintain transport documents comprehensively and document all process steps transparently

• You have successfully completed vocational training as a freight forwarding and logistics services clerk (m/f/d), transport clerk (m/f/d) or freight forwarding clerk (m/f/d)
• You have sound practical knowledge of transport processing and are proficient in using standard freight forwarding software
• You have a solid command of MS Office applications and modern digital systems
• Your profile includes native-level proficiency in German (C2/C1), both spoken and written, as well as a good command of English
• You demonstrate a high degree of responsibility and organisational skills when dealing with complex logistical tasks
• You work reliably, in a structured and goal-oriented manner as part of a team
• You hold a valid work permit and are permanently resident in Germany