Forwarding agent (m/f/d)

• company pension scheme
• flexible working hours
• training and development opportunities

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will independently handle incoming and outgoing consignments as part of day-to-day freight forwarding operations and ensure that transport processes run smoothly
• You will carefully record and maintain shipment data and transport orders in the standard IT systems
• You will clarify transport queries with customers and service providers and coordinate dates and procedures
• You will coordinate collections and deliveries and track the status of consignments until they are successfully delivered
• Acting as the liaison between internal departments, you will coordinate workflows and keep all parties involved up to date
• You will receive and process complaints and initiate appropriate measures to resolve claims
• You will prepare and check transport and accompanying documents, such as delivery notes and waybills, and archive them correctly
• You will support the team with administrative tasks in the commercial and freight forwarding areas, such as correspondence and the preparation of invoices

• You have successfully completed an apprenticeship as a freight forwarding clerk (m/f/d), a freight forwarding and logistics services clerk (m/f/d) or an office management clerk (m/f/d)
• You have already gained relevant professional experience in the freight forwarding and commercial sectors
• You have sound IT skills and are confident using MS Office and standard IT systems
• Good written and spoken German are part of your profile
• You are resident in Germany and hold a valid work and residence permit for Germany
• You are characterised by a strong customer- and service-oriented approach
• You work independently and responsibly