Inbound and outbound clerk (m/f/d)

• flat hierarchies
• modern workplace equipment
• attractive further training opportunities
• company pension scheme
• regular team events
• free drinks and fruit

What you can always rely on at persona service:

• €50 per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and much more. for the Germany ticket and much more
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for the comprehensive processing of customer orders and the maintenance of master data in the internal systems to ensure smooth process flows
• In addition, you will be responsible for written and telephone correspondence with customers in German and English to clarify technical queries
• Furthermore, you will be responsible for answering customer enquiries inbound and outbound:
• In addition, you will be responsible for written and telephone correspondence with customers in German and English to clarify technical queries
• Furthermore, you will be responsible for answering customer enquiries by telephone, both inbound and outbound, and providing competent advice on the company's respective services
• The coordination of appointments with customers is also part of your job:
• You will also be responsible for coordinating and coordinating appointments with customers in order to ensure optimal planning of internal resources
• As part of your role, you will support the specialist departments with administrative processes and actively contribute to the continuous improvement of overall customer satisfaction
• Finally, you will be responsible for documenting all processes in the CRM system, ensuring a complete history for subsequent order tracking

• You have completed training as an office management assistant (m/f/d), industrial clerk (m/f/d) or e-commerce clerk (m/f/d)
• In addition, you have sound professional experience in commercial administration or in telephone customer service, ideally within a service-orientated or technical environment
• You have a sound knowledge of the common MS Office applications and initial experience of working with modern CRM systems, which makes you particularly suitable for this varied position
• You have a native level of written and spoken German and a fluent command of English for internal and external communication with all parties involved
• Furthermore, you have a high level of communication skills and a strong service orientation, to always handle customer requests in a friendly and solution-orientated manner
• Finally, you are an absolute team player and always work independently, in a structured manner and with a keen eye for detail in your daily area of responsibility