Internal sales clerk (m/f/d)

• A varied and responsible role in the sales sector
• Direct contact with customers and varied cross-functional collaboration
• A supportive and professional working environment
• Modern working structures and short decision-making processes
• Opportunities for professional and personal development
• Long-term prospects within a successful company
• Attractive terms and conditions

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for supporting and advising customers as part of the internal sales team, as well as handling customer enquiries and preparing quotations
• This also involves creating and processing order confirmations, delivery notes and invoices
• You will also be responsible for monitoring delivery dates and coordinating order fulfilment
• Furthermore, you will manage liaison with customers, the field sales team, production, logistics and other internal departments
• You will be responsible for maintaining customer, product and order data in the ERP system
• Your duties will also include handling complaints and resolving customer enquiries
• You will support the field sales team with customer service and order processing
• You will also be responsible for compiling analyses, statistics and sales-related reports
• In addition, you will be responsible for following up on quotations and supporting customer retention
• Last but not least, you will carry out general administrative tasks within the sales department

• You have completed a commercial apprenticeship, e.g. as an industrial clerk (m/f/d), Office Administration Assistant (m/f/d) or a comparable qualification
• you have also gained professional experience in internal sales, order processing or customer service
• You are confident using MS Office, particularly Excel, and have experience with an ERP system, ideally SAP or similar systems
• Good written and spoken German is essential, and a good command of English is an advantage
• You are characterised by a strong customer and service focus, as well as strong communication skills and a professional manner
• Your structured, meticulous and independent approach to work is an asset
• Organisational skills and good time management, alongside the ability to work in a team and a enjoyment of collaborating with various stakeholders, are key aspects of your profile