Junior Legal and Complaints Management Officer (m/f/d)

• Performance-related pay in accordance with the collective agreement for the housing and property sector, including two
• Position to be filled as a parental leave cover for approximately 1.5 years
• 37-hour working week
• Placement available either as a direct hire or through temporary agency work
• Exciting responsibilities within a tradition-conscious and forward-looking organisation
• Friendly, supportive working atmosphere with a modern workplace
• Space for creativity and your own ideas
• Support for professional development through training opportunities
• Regular feedback as part of an open corporate culture
• Structures to support work-life balance – flexible working hours and remote working
• Annual bonuses, 30 days’ holiday and other benefits
• A strong focus on property maintenance and refurbishment, as well as forward-looking new-build projects

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• Under supervision, you will handle legal cases relating to tenancies, licences and memberships – including the termination of licences without notice
• Under supervision, you will handle exclusion proceedings and personal insolvencies and arrange for the relevant enforcement measures
• Under supervision, you will issue formal notices regarding breaches of contract and other matters
• You will handle letting processes for commercial premises under supervision
• You will also be responsible for debt collection and complaints management under supervision

• You have completed a vocational qualification in the property sector, or alternatively a comparable qualification with relevant professional experience
• You have a strong affinity for IT and are confident using Office products
• Knowledge of Yuneo is an advantage – if you do not have this, you will be given support to learn the system
• Good written and spoken German is a given for you
• A strong customer focus, a strong sense of responsibility and excellent customer service skills are your hallmarks
• A valid work permit for Germany rounds off your profile