Office Manager (m/f/d)

• performance-related pay, including a monthly share of turnover
• additional holiday pay and a Christmas bonus
• 30 days’ holiday with flexible working hours
• attractive travel discounts for your own holidays
• exciting familiarisation trips and team events abroad
• regular sales training for professional development
• benefits such as bike leasing, Wellpass and corporate benefits
• Ongoing support from regional management and head office

What you can always count on at persona service:

• A direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• You will be responsible for providing active and expert advice on, and selling, holidays worldwide from all the leading tour operators to customers
• You will also be responsible for providing personalised support and for building and maintaining long-term, trusting relationships with customers
• Furthermore, you will oversee the targeted management of the branch using relevant financial indicators and the specified individual sales targets
• Organising and continuously ensuring the smooth and efficient running of the branch in its day-to-day operations is also part of your role
• As part of your role, you will support the entire branch team by providing motivation and expert input in the demanding day-to-day sales environment
• Furthermore, you will support forward-looking staff scheduling and the ongoing coordination of all organisational processes within the team
• Finally, you will be responsible for the successful implementation of key sales and marketing campaigns on site, in close coordination with the relevant regional management

• You have successfully completed a vocational qualification as a tourism clerk (m/f/d), as a Private and Business Travel Agent (m/f/d) or as a Travel Agent (m/f/d)
• you also have at least three years’ professional experience in a travel agency, as well as initial practical experience in leading and managing a team
• Your solid knowledge of standard tourism booking systems and relevant tour operator products sets you apart in your day-to-day work
• Your native-level command of written and spoken German distinguishes you as a strong sales-oriented and communicative individual
• Furthermore, you demonstrate a proven strong focus on sales and customer advice, as well as a genuine enthusiasm for taking on leadership responsibilities
• Finally, you are characterised by your structured and independent approach to work and impress with your consistently service-oriented manner
• To fulfil this position of responsibility, in addition to your professional expertise, you must hold a valid work permit and have a permanent residence in Germany