Onsite 2nd Level Supporter (m/f/d)

• Flexible working hours with a 37-hour week
• Possibility of mobile working
• Founded induction as part of a structured process with fixed contact persons
• Regulated working conditions based on company agreements
• Collectively agreed remuneration with regular adjustments

What you can always rely on at persona service:

• Intensive preparation for the job interview with our client
• 50 € per month as a gift for your mobility, depending on the position, e.g. for the Germany ticket and other travel expenses. e.g. for the Germany ticket and much more
• Bonuses as well as holiday and Christmas bonuses and attractive industry bonuses
• Free tutoring for your children on the Ubimaster learning & tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You ensure 2nd level support for users
• You analyse and resolve faults by email, remotely and on site at our client's office locations
• You manage and monitor ticket processing in the client service team
• You also install and configure hardware and software and put new components into operation
• You look after mobile devices and video conferencing systems and support their administration

• You have completed IT training as an IT specialist or a comparable qualification
• In addition, you have at least three years of experience in on-site service or 2nd level IT helpdesk
• You have good knowledge of current Windows client and server operating systems as well as network technology
• You also have experience in Microsoft client and server administration, ideally with MEMCM and Office 365
• You communicate confidently with users and work routinely with ticket systems
• Your German language skills are at a business fluent level (min. C1 level)