Operational Quality Assurance Officer (m/f/d)

• Remuneration based on IG Metall guidelines
• Equal pay from day one
• Staff events
• Special payments and attractive shift allowances, including for the late shift
• Staff canteen
• 35-hour working week

What you can always count on at persona service:

• A €50 monthly allowance towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

You will support quality processes throughout the entire product life cycle and play an active role in improving operational quality standards and systems; you will carry out structured root cause analyses and evaluate fault patterns from a technical perspective in collaboration with the Development, Production and Service. You will also support the complaints and 8D processes with suppliers and customers, thereby helping to prevent recurring faults. You will draw up complaints reports and liaise with internal departments, suppliers, EMS service providers and customers. You will analyse quality indicators and derive measures for process optimisation from them. You will support production management in all quality assurance tasks and actively contribute to ensuring consistent quality standards during the planning, documentation and implementation of regular internal quality audits, and you assist with external audits and site visits. Furthermore, you help to design and deliver quality and ESD staff training. You evaluate technical drawings, test plans and quality documentation, and maintain these in the relevant systems. Last but not least, you will liaise across departments with Development, Production, Purchasing and Service to address quality issues holistically

• a degree in a technical subject, e.g. electrical engineering, production engineering or mechanical engineering, or a completed technical apprenticeship as an electronics technician (m/f/d), mechatronics technician (m/f/d) or industrial electrician (m/f/d) with further training in quality management
• You have at least three years’ professional experience in quality assurance, ideally in quality management in accordance with ISO 9001 or in process engineering within electronics manufacturing
• You also possess knowledge and an understanding of electronic and mechanical manufacturing, assembly and testing processes such as SMD assembly, soldering, inspection, sheet metal working or machining
• You have experience in handling supplier and customer complaint processes, as well as the 8D process
• You are characterised by a structured, analytical approach to your work, particularly when carrying out root cause analyses and evaluating fault patterns
• You enjoy working with colleagues in cross-functional teams and possess strong communication and facilitation skills
• You have a hands-on approach and work independently and responsibly
• You are proficient in using standard IT applications, MS Office and SAP
• Good written and spoken German and English round off your profile