Operations Support Clerk (m/f/d)

• 30 days’ paid holiday per calendar year and half-days off at Christmas and on New Year’s Eve
• attractive remuneration in line with the metal and electrical industry collective agreement
• Option for a modern bike leasing scheme with an employer contribution
• Flexible working hours for a good work-life balance
• Remote working by individual arrangement within the team
• A wide range of opportunities for continuous professional development
• A future-proof job within an international corporate environment

What you can always count on at persona service:

• Thorough preparation for your interview with our client
• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more
• Bonuses, as well as holiday and Christmas pay, and attractive industry-specific allowances
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

As an internal service provider (m/f/d), you will actively support various branches in the smooth running of day-to-day operations in accordance with internal guidelines. You will also be responsible for the accurate recording and careful maintenance of relevant master data and order information in the SAP and Navision ERP systems. Furthermore, you will oversee the structured processing of all daily enquiries and orders in close collaboration with the various specialist departments and external partners:Your wide-ranging responsibilities also include the meticulous documentation of all operational procedures and the continuous tracking of processes within the system. As part of your role, you will support the reliable execution of all company-wide standardised and automated work processes via the internal workflow managementsystem. Furthermore, you will support the service team with administrative tasks, the preparation of overviews and the resolution of operational interface issues. Finally, you will be responsible for the continuous optimisation of processes and will actively contribute to quality assurance within your entire area of responsibility

• You have successfully completed a commercial or technical vocational training programme, for example as an office administration assistant (m/f/d), an industrial clerk (m/f/d) or a wholesale clerk (m/f/d)
• You also have sound practical experience in operational administration and, ideally, some initial knowledge of the lift technology sector
• You stand out thanks to your confident proficiency in using common ERP systems such as SAP and Navision, as well as the standard MS Office applications
• You have business-level proficiency in German, both spoken and written, at a native level, to ensure smooth internal and external communication
• Furthermore, you bring a high degree of cost awareness, strong organisational and improvisational skills, and a very strong service-oriented approach
• Finally, you are ready to take on the role, possess strong communication skills and are characterised by an independent, conscientious and consistently results-oriented approach to your work
• To fulfil this position of responsibility, in addition to your specialist expertise, you must hold a valid work permit and have a permanent residence in Germany