Order clerk (m/f/d)

• Attractive remuneration in line with the applicable metal industry collective agreement
• Flexible working hours to promote a healthy work-life balance
• 30 days’ holiday for rest and relaxation
• Free parking spaces available directly on the company premises
• Subsidised canteen with fresh meals every day
• Tailored training programmes to support your development

What you can always count on at persona service:

• €50 a month towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personalised support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for independently entering, processing and following up on customer orders in accordance with all internal guidelines and quality standards
• You will also be responsible for providing professional support to business customers, both over the telephone and in writing, as part of day-to-day operations
• You will also be responsible for ensuring invoices are issued on time, maintaining master data in the ERP system and handling customer complaints
• Your duties will also include preparing delivery documents and liaising closely with the Logistics and Production departments
• As part of your role, you will actively support the sales team in preparing quotations and following up on client projects
• Furthermore, you will support the reception area and the central office administration with administrative tasks and general correspondence
• Finally, you will be responsible for monitoring delivery dates and liaising between customers, external service providers and the sales team

• You have completed a commercial apprenticeship as an Office Management Assistant (m/f/d), Industrial Clerk (m/f/d) or Freight Forwarding and Logistics Services Clerk (m/f/d)
• You also have several years’ professional experience in the operational processing of orders and in the general office organisation of an industrial company
• Your confident proficiency in using common ERP systems and the MS Office suite sets you apart in your day-to-day work
• Your native-level command of written and spoken German, as well as a good command of English, convincingly round off your professional profile
• Furthermore, you bring a high degree of customer focus, strong communication skills and a structured, independent approach to work
• To fulfil this position of responsibility, in addition to your professional expertise, you must hold a valid work permit and be a permanent resident in Germany
• Finally, you are a reliable team player and always work conscientiously and in a solution-oriented manner, even in stressful situations