Order clerk (m/f/d)

• Regular team events and joint company activities
• Structured induction in a supportive working environment
• Targeted training programmes and ongoing professional development
• an international working environment with flat hierarchies
• modern work equipment in an ISO-certified industrial company

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role, e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for the complete entry, verification and professional processing of all incoming customer orders directly in the internal ERP system
• You will also be responsible for carefully monitoring the timely processing of orders in accordance with all specified quality standards
• You will also oversee close coordination and reliable communication with the Sales, Production, Logistics and Purchasing departments
• Your responsibilities will include solution-oriented communication with customers regarding current order statuses, binding delivery dates and the clarification of any invoicing queries
• As part of your role, you will assist in the prompt resolution of commercial discrepancies regarding prices, quantities and all specific delivery terms
• Furthermore, you will support the ongoing maintenance and updating of all relevant customer and order master data in the system
• Finally, you will be responsible for tracking outstanding processes and will actively contribute to the optimisation of internal workflows in order processing

• You have successfully completed an apprenticeship as an Office Management Assistant (m/f/d), Industrial Business Administrator (m/f/d) or Wholesale and Foreign Trade Management Assistant (m/f/d)
• You have also gained solid professional experience in commercial order processing and the operational in-house sales department of a manufacturing company
• Your confident proficiency in using standard ERP systems and the MS Office suite sets you apart in your day-to-day work
• You have a business-fluent command of written and spoken German, as well as a good command of English for international business communication
• Furthermore, you possess excellent organisational skills, a strong customer focus and a keen sense of responsibility for your tasks
• To fulfil this role, you must also hold a valid work permit and be permanently resident in Germany
• Finally, you are conscientious and customer-focused, and you always work independently, in a solution-oriented and reliable manner at the interface between different departments