Order Management Team Leader (m/f/d)

• from 50,000 euros per year
• working from home
• free parking
• canteen

What you can always count on at persona service:

• A €50 monthly allowance towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personalised support and regular feedback meetings
• a wide range of further training opportunities

• You will take on the technical and managerial leadership of the Connectivity Order Management Team and be responsible for the management and professional development of your staff
• Together with your team, you will ensure reliable, high-quality order processing whilst keeping a close eye on order backlogs, processing times, quality and priorities under control
• You will be responsible for the commercial processing of our customer orders – from checking and processing through to the correct handover to downstream processes
• Using relevant KPIs and reports, you will manage day-to-day operations, identify bottlenecks at an early stage and implement appropriate measures
• You will set clear priorities, allocate tasks and ensure a structured and reliable workflow within the team, even when order volumes are high
• you analyse existing workflows, identify potential for optimisation and automation, and continuously develop order management processes
• Together with your team, you ensure high data and process quality in SAP and CRM and provide support with complex order scenarios and escalations
• You work closely with related departments such as Sales, Service, Finance, Billing, Product Management and IT, ensuring clear lines of responsibility and effective interfaces
• You will oversee changes, new products and process adjustments in the Connectivity division and ensure their successful implementation in day-to-day operations
• Despite your managerial responsibilities, you remain closely involved in day-to-day operations and support your team wherever your experience and decision-making authority are required

• You have completed a commercial apprenticeship, e.g. as an office administration assistant (m/f/d), a degree or a comparable qualification
• You have sound experience in order processing, in order management or comparable commercial processes
• You have several years’ management experience and have already taken on technical and/or disciplinary responsibility for a team
• You have experience in leading and developing staff, setting clear goals, delegating responsibility and managing priorities
• you provide guidance to your team even in challenging situations and periods of change, make decisions and communicate them clearly
• You are confident in using SAP ERP and CRM systems as well as MS Office, particularly Excel
• You are characterised by a good understanding of end-to-end processes and recognise the interrelationships between orders, service delivery, invoicing and related business processes
• You have high standards regarding quality, accuracy and process reliability, and you identify opportunities for optimisation in existing workflows
• You think in a solution-oriented way, structure complex issues and set the right priorities even when the workload is high
• You take pleasure in questioning, simplifying, standardising and automating existing processes
• You possess strong communication skills and are able to bring together different interests and stakeholders
• You enjoy working in a dynamic and changing environment and are committed to actively shaping change together with your team