Payroll Clerk (m/f/d)

• flexible working hours and flexitime with working time accounts
• the option to work remotely and from home
• a subsidy towards the HVV Profiticket for public transport
• an attractive offer for using JobRad
• modern and ergonomically equipped workstations in the office
• free drinks on site for all employees
• free company car parks directly on site in Hamburg
• Anonymous employee counselling for all personal circumstances
• Regular company events and team activities

What you can always count on at persona service:

• €50 a month towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• A wide range of further training opportunities

• You will be responsible for preparing heating and service charge statements on time for a specific group of customers, whilst ensuring compliance with all legal requirements and guidelines
• You will also be responsible for providing expert advice and support to your customers:on all matters relating to heating cost statements, via telephone and email
• You will also handle day-to-day correspondence with all relevant contacts and process incoming enquiries and requests in a structured and solution-oriented manner
• Your responsibilities also include working closely with upstream and downstream specialist departments to develop optimal solutions for your customers
• As part of your role, you will support the ongoing entry and maintenance of all billing-related master data in the system, whilst adhering to high quality standards
• Furthermore, you will support the team in resolving complaints and carrying out plausibility checks as part of day-to-day operations
• Finally, you will be responsible for the accurate documentation of all processes and the follow-up of the invoices issued to ensure a high level of customer satisfaction

• You have successfully completed a commercial apprenticeship, for example as an Office Management Assistant (m/f/d), a real estate sales assistant (m/f/d) or an industrial sales assistant (m/f/d)
• you also have some initial professional experience in commercial administration or are a motivated career changer (m/f/d) with a quick grasp of new concepts
• You are characterised by your confident use of standard MS Office applications as well as a very good grasp of figures
• You have excellent written and spoken German skills, enabling you to communicate professionally with customers and specialist departments at all times
• Furthermore, you bring a high level of communication skills to the team, as well as a very precise, conscientious and independent approach to your work
• You are also a committed team player with a strong focus on finding solutions and are characterised by your consistently customer-friendly attitude
• To fulfil this position of responsibility, in addition to your specialist expertise, you must hold a valid work permit and have a permanent residence in Germany