Quality Manager (m/f/d)

• a varied and responsible role with considerable scope for initiative
• direct reporting line to senior management
• short decision-making processes and flat hierarchies in a stable, technology-driven environment
• Opportunities to contribute your own ideas and actively shape the company’s development
• Company pension scheme with a high employer contribution
• JobRad bike leasing
• EGYM Wellpass
• Corporate Benefits with attractive staff discounts
• Modern working conditions with flexible working hours and opportunities for remote working
• Excellent transport links and free parking

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• You will ensure the reliable implementation of a standards-compliant and forward-looking quality and integrated management system (IMS), maintain it and continuously develop it further
• You will implement the company-wide quality policy and continuously develop it in close consultation with senior management.
• You will be responsible for ensuring compliance with relevant norms and standards (e.g. ISO 9001, ISO 14001; ideally also ISO 50001) and ensure their implementation within the company.
• You will contribute your expertise in the planning, execution and follow-up of internal audits and will also coordinate external audits (e.g. certification, supplier and customer audits).
• You will be responsible for coordinating and monitoring the complaints management system, including root cause analysis, action management and the systematic improvement process.
• You will actively contribute to the establishment, maintenance and continuous development of a key performance indicator-based quality control system within the company.
• You will have the ability to analyse and describe business processes and to optimise them in close collaboration with the specialist departments.
• You will contribute your expertise in integrating ESG and sustainability requirements into the management system – including the collection of key performance indicators and support for the sustainability strategy.
• You will fulfil a liaison role and ensure smooth collaboration with occupational health and safety, energy management and compliance.

• You have a degree in engineering, natural sciences, industrial engineering or a comparable technical background – or, alternatively, technical training supplemented by further training as a technician (m/f/d) and relevant quality management experience.
• You have an additional qualification in quality management (e.g. quality representative, auditor or manager in accordance with ISO 9001, ideally DGQ-accredited).
• You have several years’ professional experience in establishing, maintaining and further developing quality and management systems.
• You have in-depth knowledge of relevant standards such as ISO 9001 and ISO 14001; ideally, you also have knowledge of others such as ISO 50001.
• You are confident in using QM methods and tools (e.g. 8D, Ishikawa, FMEA, PDCA).
• You will bring a structured, analytical and independent approach to your work, as well as a high degree of initiative, to the team.
• You have very good written and spoken German and English skills.
• You are proficient in using MS Office and, ideally, have experience with CAQ systems.