Receivables Management Clerk (m/f/d)

• Option of permanent employment
• Thorough induction
• Good public transport links

What you can always count on at persona service:

• A monthly allowance of €50 towards your travel costs, depending on the role – e.g. for the Deutschlandticket and much more.
• Bonuses, as well as holiday pay and a Christmas bonus
• Free tuition for your children on the Ubimaster learning and tutoring platform
• numerous shopping discounts with well-known brands via our corporate benefits programme
• excellent personal support and regular feedback meetings
• a wide range of further training opportunities

• You will handle debt collection cases independently and on your own responsibility within your client portfolio
• As the first point of contact, you will respond to telephone and written enquiries from debtors, debtors’ representatives, enforcement authorities and clients
• For each enquiry, you will assess further escalation options and potential risks, and initiate appropriate next steps
• Acting as the point of contact with the appointed law firms, you will coordinate cases and pass on information
• In your day-to-day work, you will make decisions within your defined decision-making framework
• You will maintain and document incoming payments, instalment agreements and file entries in the debt collection software
• You contribute to the optimisation of processes in your area of work by putting forward your own suggestions
• Following your induction, you will develop a specialist focus that matches your skills

• You have completed a qualification as a legal assistant (m/f/d), Office Management Assistant (m/f/d) or Legal Assistant (m/f/d), ideally with additional qualifications in debt collection or receivables management
• You have experience in receivables management
• You excel at direct and service-oriented customer communication, both over the phone and in writing
• Working independently and making your own decisions within your area of responsibility come naturally to you
• You can assess risks confidently and recognise when escalation is necessary
• You enjoy working as part of a team and thrive in an IT-driven working environment
• You communicate confidently and professionally with law firms, debtors and enforcement authorities