Senior Customer Service Officer (m/f/d)

• a positive working environment in a growing company
• flexible options for working from home
• plenty of scope for taking the initiative
• a wide range of personalised further training opportunities
• regular working hours from Monday to Friday
• High-quality products at very attractive staff prices
• Future-proof company pension scheme and supplementary health insurance
• Modern JobRad scheme and a handy shopping card
• attractive offers through various corporate benefits
• a motivated team offering mutual support

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• You will be responsible for independently handling complex customer enquiries and orders, ensuring a swift, solution-oriented process for customers
• You will also be responsible for service-oriented communication at the interfaces between Sales, logistics and other cross-functional departments
• You will also be responsible for the active coordination of quotations and the ongoing support of the entire order processing workflow for the field sales team
• Establishing a professional, sustainable complaints management system to continuously improve overall customer satisfaction is also part of your responsibilities
• As part of your role, you will support the strategic analysis of recurring service cases to identify and implement process improvements in customer service
• Furthermore, you will support the careful maintenance and structured management of all customer and order data in the internal ERP system, myfactory
• Finally, you will be responsible for the forward-looking development of existing service standards and the optimisation of all internal departmental workflows

• You have successfully completed further training as a Sales Specialist (m/f/d) following a commercial apprenticeship as an Industrial Clerk (m/f/d) or Office Management Clerk (m/f/d)
• You also have at least 7 years’ solid professional experience in active customer service, Customer Success or demanding sales support
• You are distinguished by your solid knowledge of common ERP and CRM systems such as myfactory, as well as your proficiency in MS Office
• You have excellent command of German, both spoken and written, at a native level, ensuring professional communication at all times
• Furthermore, you possess strong communication skills and a strong service-oriented approach in your day-to-day interactions with
• Finally, you are solution-oriented and always work in a structured and reliable manner, even when facing a heavy workload in your day-to-day work
• To fulfil this position of responsibility, in addition to your technical expertise, you must hold a valid work permit and have a permanent residence in Germany