Service Advisor Commercial Vehicles (m/f/d)

• above-average remuneration for your performance
• attractive capital-forming benefits included
• monthly childcare allowance for your family
• modern job bike leasing for your mobility
• individual sponsorship for your HGV driving licence possible
• full support for master craftsman training
• pleasant working atmosphere in a family team

What you can always rely on at persona service:

• 50 € per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will provide customers with advice on all technical matters and use your expertise to ensure first-class support in the service process
• In addition, you will be responsible for the technical management of the employees in the workshop and coordinate the smooth processing of all repair orders and appointments
• You will also prepare precise quotations for maintenance and repairs and explain the necessary work steps to the customer in detail for transparent decision-making
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• In addition, you will prepare precise quotations for maintenance and repairs and explain the necessary work steps in detail to the customer for transparent decision-making
• You will also be responsible for independently concluding service contracts, always pursuing the economic goals of our customer
• As part of your work, you will support the coordination of workshop capacities and ensure that all orders are completed on time while maintaining the highest quality standards
• In addition, you will support process optimisation in customer service in order to increase overall satisfaction and build long-term relationships with our valued customers:
• Finally, you will be responsible for the final inspection of the work carried out and the professional handover of the vehicle to the customer, including a detailed explanation of the services provided

• You have completed training as an office management assistant (m/f/d), automotive salesperson (m/f/d) or automotive mechatronics technician (m/f/d) as well as further training as a master mechanic (m/f/d)
• In addition, you have sound professional experience in customer service within the automotive industry, ideally with a strong focus on the field of heavy commercial vehicle technology
• You are characterised by your secure knowledge of common IT systems and industry-specific dealer management software and enable efficient and structured digital order processing
• You have German language skills at native speaker level, both written and spoken, to ensure professional communication with customers and internal interfaces at all times
• :customers and internal interfaces at all times
• Furthermore, you have a high degree of communication skills and a strong service orientation in order to always act confidently and solution-oriented even in stressful situations
• Finally, you are absolutely reliable and enjoy working in a team, and your willingness to work staggered shifts ideally rounds off your profile for us
• In addition to your professional expertise, you will also have a valid work permit and permanent residence in Germany to fulfil this responsible position