Service Coordinator (m/f/d)

• thorough and personalised induction for new starters
• attractive company pension scheme with generous contributions
• flexible working hours to ensure a good work-life balance
• discounted gym membership at Urban Sports Club
• straightforward company bike leasing via a partner portal
• regular exclusive discounts via Corporate Benefits
• flat hierarchies and a collaborative working environment

What you can always count on at persona service:

• a direct route to permanent employment with our clients
• close support throughout the entire application process
• close coordination with you and your potential employer, taking your preferences into account
• intensive preparation for the interview

• You will be responsible for providing centralised support and professional advice to customers and partners on all administrative and software-related enquiries
• You will also be responsible for targeted fault-finding and providing technical support for our in-house software for mechatronic lock cylinder systems
• Furthermore, you will oversee the proactive scheduling of upcoming maintenance, unforeseen fault rectifications and time-critical emergency services for our qualified service technicians
• Your responsibilities will also include the comprehensive documentation and structured creation of fault reports in the ERP system, including the prompt ordering of materials
• As part of your role, you will assist with the verification of invoices for services provided by subcontractors and with the targeted commissioning of external contractors
• Furthermore, you will support the ongoing maintenance of long-term customer relationships by conscientiously processing incoming enquiries in the regional inboxes
• Finally, you will be responsible for the timely settlement of on-call allowances for the technicians deployed and will coordinate complex portal enquiries and service escalations

• You have successfully completed further training as a Specialist in Office and Project Organisation (m/f/d), building on an apprenticeship as an Industrial Clerk (m/f/d) or Office Management Clerk (m/f/d)
• You also have some initial relevant professional experience in technical customer service, active resource planning or a comparable commercial field
• You stand out thanks to your solid knowledge of standard MS Office applications and some practical experience in using modern ERP systems
• Your native-level command of written and spoken German, as well as a good basic knowledge of English, round off your profile
• Furthermore, you bring a high degree of customer focus and a keen enthusiasm for modern software applications in a technical environment
• Finally, you are a highly team-oriented individual and always work in a structured, reliably and flexibly, whilst maintaining high quality standards
• To fulfil this responsible role, in addition to your technical expertise, you must hold a valid work permit and be a permanent resident in Germany