Software Customer Consultant (m/f/d)

• Hourly wage of 18,00
• Employee car park
• Modern workplaces
• Canteen on the company premises
• Gym on the company premises
• Safe and future-oriented company orientation
• Partially mobile working
• Free drinks and fruit

What you can always rely on at persona service:

• €50 a month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You are the first point of contact for customers:for all questions and concerns relating to our Medistar software
• You receive, record and categorise telephone enquiries and process them directly
• if possible
• Enquiries that you cannot resolve yourself, forward them specifically to 2nd level support
• You carefully document all processed cases in the ticket system so that complete and transparent traceability is guaranteed

• You have completed training as an office management assistant (m/f/d), industrial clerk (m/f/d) or a comparable qualification
• Ideally, you have experience in SAP
• Ideally, you already have an insight into the processes of medical practices, but this is not a must
• You have experience or are willing to familiarise yourself with the CGM MEDISTAR practice software, familiarise yourself with it
• you speak German at native speaker level
• occasionally you are willing to take on night shifts and show flexibility here, when necessary
• You are open-minded towards IT topics and enjoy familiarising yourself with new tasks
• You are always service-oriented, communicate clearly and convincingly and demonstrate empathy when dealing with customers